OVELOR / CUSTOMER CARE
OVELOR is dedicated to creating a shopping community and providing shoppers with original, high-quality products. In these Terms, “OVELOR,” “we,” “us,” and “our” refer to the website operator identified under “Who We Are.”
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OVELOR POLICY
Last updated September 2026
OVELOR is dedicated to creating a shopping community and providing shoppers with original, high-quality products. In these Terms, “OVELOR,” “we,” “us,” and “our” refer to the website operator identified under “Who We Are.”
These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use this website.
Unless otherwise stated, we and/or our licensors own the intellectual property rights in the website and material on the website. You may view, download for caching purposes only, and print pages or other content from the website for your personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not misuse this website. Without limiting the foregoing, you will not commit, facilitate, or encourage a criminal offense; transmit or distribute malicious or technologically harmful material; breach confidence; hack any aspect of the service; corrupt data; infringe another person’s proprietary rights; send unsolicited advertising or promotional material; or attempt to affect the performance or functionality of systems involved in operating this website.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of its availability or accessibility; or in any way that is unlawful, illegal, fraudulent, or harmful.
You must not conduct systematic or automated data collection activities, including scraping, data mining, data extraction, or data harvesting, concerning this website without our express written consent. You must not use this website to send unsolicited commercial communications or for marketing without our express written consent.
“Your user content” means material, including text, images, audio, video, and audio-visual material, that you submit to this website for any purpose.
You grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your user content in existing or future media, together with the right to sublicense these rights and bring an action for infringement of them.
Your user content must not be illegal or unlawful, infringe any third party’s legal rights, or be capable of giving rise to legal action against you, us, or a third party. You must not submit content that is or has been the subject of threatened or actual legal proceedings or similar complaints.
Except as otherwise provided in the terms of sale governing each product, products offered for sale and transactions conducted through this site are provided by us. To the fullest extent permitted by applicable law, we disclaim warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration.
This site may include inaccuracies, mistakes, or typographical errors. We do not warrant that content will be uninterrupted or error-free. To the maximum extent permitted by law, we will not be liable for indirect, incidental, punitive, exemplary, special, or consequential damages arising from use of this site. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
We may refuse or cancel an order for reasons including product availability, errors in product or pricing information, unsupported delivery addresses, or concerns identified by our payment, security, or fraud-prevention processes. We may require additional verification before accepting an order and will contact you if an order is canceled or more information is needed.
Delivery is performed by independent carriers. Risk and responsibility are allocated in accordance with applicable law and our Delivery and Shipping Policy.
We may provide access to third-party payment gateways such as PayPal. These services are not under our control. You agree to review the terms governing your selected payment gateway before completing a transaction.
The terms on which we collect, use, and disclose personal information are set out in our Privacy Policy.
Purchases made through the site are also governed by our Delivery and Shipping Policy, Return and Refund Policy, and Warranty Policy.
We may, where permitted by law, terminate or suspend access to the site, with or without cause or notice. If applicable law requires notice, we may provide it by posting on the site or sending it to an address we have on record.
We are not liable for a failure or delay caused by circumstances beyond our reasonable control, including acts of God, natural disasters, sabotage, accidents, riots, shortages, strikes, civil unrest, computer attacks, or malicious damage.
Trademarks, logos, and service marks appearing on this website belong to their respective owners and are protected by applicable law. No person may use, copy, modify, distribute, or register any confusingly similar domain name or identifier without the relevant owner’s prior written authorization.
These Terms and any separate agreements through which we provide services are governed by and construed in accordance with the laws of Hong Kong, without limiting any mandatory consumer protections that apply to you.
This website, ovelorring.com, is operated by Shaanxi Kangju Chan’an Health Management Co., Ltd.. Our registered office is at Room 20810, Building 1, No. 51 Fengcheng 7th Road, Xi’an Economic and Technological Development Zone, Xi’an, Shaanxi, China. You may contact us through the Contact Us page on this website.
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Contact our care team and include your order number when relevant.