OVELOR / CUSTOMER CARE

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

ON THIS PAGE

On this page

Information We Collect How We Use Personal Information Cookies and Similar Technologies How We Share Information International Data Transfers Data Retention Data Security Your Privacy Rights Marketing Preferences Children’s Privacy Third-Party Links Changes to This Policy Contacting Us

OVELOR POLICY

Privacy Policy

Last updated September 2026

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

Information We Collect

We may collect the following categories of information:

Contact details, such as your name, billing address, and shipping address.
Order information, including products purchased, order value, and transaction history.
Account information, such as login credentials and saved preferences.
Payment and transaction information processed through authorized payment providers.
Communications submitted through our website or Contact Us page.
Technical information, such as IP address, browser type, device type, operating system, referring pages, and website activity.
Cookie and analytics information relating to your use of our website.

We do not directly store complete payment card details when payments are handled by a third-party payment processor.

How We Use Personal Information

We may use personal information to:

Process and deliver orders.
Confirm payments and transactions.
Provide order tracking and customer support.
Manage returns, refunds, exchanges, and warranty claims.
Maintain and secure customer accounts.
Detect and prevent fraud, abuse, and unauthorized transactions.
Improve our products, website, and customer experience.
Comply with legal, tax, accounting, and regulatory obligations.
Send marketing communications where permitted and where the required consent has been obtained.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising activities.

Where required by law, non-essential cookies will be used only after consent is obtained. You may manage cookies through the consent controls on our website or through your browser settings. Disabling certain cookies may affect website functionality.

We may share personal information with service providers that assist us with payment processing, order fulfillment and delivery, website hosting and technical support, analytics and advertising, fraud prevention and security, and accounting, legal, and regulatory compliance.

These providers may use personal information only as necessary to perform services for us or as otherwise permitted by law. We may also disclose information when required by law, to protect legal rights, to investigate fraud, or in connection with a merger, acquisition, financing, or transfer of business assets.

We do not sell personal information for monetary payment.

International Data Transfers

Our service providers may process information in countries other than the country in which you live. Where required, we use appropriate safeguards for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a portable copy of certain information.
Opt out of certain advertising or marketing activities.
Submit a complaint to the relevant data protection authority.

To exercise an available privacy right, submit a request through the Contact Us page on our website. We may need to verify your identity before completing the request.

Marketing Preferences

You may opt out of marketing communications at any time by using the unsubscribe option included in the communication or by submitting a request through our Contact Us page. Service-related messages concerning orders, payments, security, or policy changes are not promotional communications and may still be sent when necessary.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If we learn that such information has been collected, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of those websites. Please review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or legal obligations. The revised policy will be posted on this page with an updated revision date.