OVELOR / CUSTOMER CARE
OVELOR accepts eligible returns from customers in the United States under the conditions below. This policy applies to purchases made directly through ovelorring.com.
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OVELOR POLICY
Last updated September 2026
OVELOR accepts eligible returns from customers in the United States under the conditions below. This policy applies to purchases made directly through ovelorring.com.
You must request a return within 30 calendar days after the order is delivered. The return window begins on the carrier-confirmed delivery date, not the order date.
You may briefly try on your ring. To qualify for a return, it must have no visible scratches, all accessories must be included, and the original packaging must be complete and intact. Customers are responsible for return shipping on non-quality returns. No restocking fee applies.
Returns are accepted by mail only. Email selvice@ovelorring.com or use our Contact Us page with your order number, the item being returned, and the reason for return. Wait for return authorization and mailing instructions before sending the item. Unauthorised packages may not be accepted.
For a change of mind, an incorrect size selected by the customer, or an item no longer wanted, the customer is responsible for return postage. For an item that arrived defective, damaged, or different from the item ordered, OVELOR will provide or reimburse reasonable return postage after the issue is verified.
We recommend using a tracked mailing service. OVELOR is not responsible for a return package that is lost or damaged before it reaches the authorised return address.
We do not charge a restocking fee for an eligible return.
Contact us within 7 calendar days after delivery and include clear photographs of the item and packaging. We will review the issue and, when approved, arrange an appropriate replacement, exchange, or refund.
After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the payment provider to post the refund. Original shipping charges, including expedited shipping, are not refundable unless the return results from our error or a verified defective, damaged, or incorrect item.
Eligible exchanges may be requested within 30 calendar days after delivery and are subject to product and size availability. If the requested replacement is unavailable, we may offer a refund instead.
Contact us as soon as possible if you need to cancel an order. Cancellation is possible only before the order enters processing or is dispatched. Once dispatched, the return policy above applies.
NEED A LITTLE HELP?
Contact our care team and include your order number when relevant.