OVELOR / CUSTOMER CARE
OVELOR ships physical products to eligible residential and business addresses in the contiguous United States and the District of Columbia. Delivery options, charges, and estimated delivery times shown at checkout are based on the delivery address.
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OVELOR POLICY
Last updated September 2026
OVELOR ships physical products to eligible residential and business addresses in the contiguous United States and the District of Columbia. Delivery options, charges, and estimated delivery times shown at checkout are based on the delivery address.
We ship to the 48 contiguous United States and the District of Columbia.
We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or addresses classified by the carrier as remote or outside its standard service area. An order placed for an unsupported address will be cancelled and refunded before dispatch.
Orders are normally prepared and handed to the carrier within 1–3 business days after order confirmation. Business days are Monday through Friday, excluding public holidays. The daily order cutoff is 5:00 p.m. (UTC+8). Orders placed after the cutoff, on weekends, or on public holidays begin processing on the next business day.
Estimated carrier transit time is 5–8 business days after dispatch. Including processing, the estimated total delivery time is 6–11 business days after order confirmation.
Estimated carrier transit time is 2–3 business days after dispatch. Including processing, the estimated total delivery time is 3–6 business days after order confirmation. Expedited shipping is available only for eligible addresses in the contiguous United States and the District of Columbia.
Product prices include applicable taxes and duties. Customers will not be charged additional tax or duty by OVELOR after placing an order. Free standard shipping is included; the optional US$29 expedited shipping charge is shown at checkout.
When an order is dispatched, tracking information is sent to the email address used at checkout. Tracking can take up to 48 hours to become active. Delivery dates are estimates, not guarantees. Carrier disruption, severe weather, or other events outside our reasonable control may extend delivery time.
Please verify the delivery address before placing an order. If an address correction is needed, contact us before dispatch. We cannot guarantee changes after an order has entered processing. For a delayed, lost, or damaged shipment, contact selvice@ovelorring.com with your order number so we can review the carrier record.
OVELOR is operated by Shaanxi Kangju Chan’an Health Management Co., Ltd.
Address: Room 20810, Building 1, No. 51 Fengcheng 7th Road, Xi’an Economic and Technological Development Zone, Xi’an, Shaanxi, China
Email: selvice@ovelorring.com
Phone: +852 6792 5055
We ship within the contiguous United States. Alaska, Hawaii, U.S. territories, APO, FPO and DPO military addresses, PO boxes, and unsupported remote locations are excluded. Address eligibility is checked before checkout.
Applicable taxes are covered by the seller.
NEED A LITTLE HELP?
Contact our care team and include your order number when relevant.